Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items, such as opened skincare products, may not be eligible for return due to hygiene reasons.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the items you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Nurture Blush is not responsible for items lost or damaged during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification regarding the status of your return. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while adhering to our return policy. Please follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damaged product and your order number in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. It is important to report any issues promptly to ensure a smooth resolution.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 3-5 business days. Thank you for choosing Nurture Blush, and we appreciate your understanding of our policies.